Meeting planners are forced to deal with so many issues deciding one venue from another I try to do what I can to help them make decisions based on the physical limitations of a particular venue.
Our clients call us in to the final negotiation between multiple venues prior to signing the contract. We assist in establishing relative costs between the preferred venues. Cost of production can often be a hidden surprise if this step is skipped.
Seating capacity chart
Often misleading, all hotels publish a seating capacity chart. That chart uses an unrealistic formula for determining the maximum capacity in any meeting space. Of course it is to the venue’s advantage to convince meeting planners their meeting will fit in one room.
Hotel capacity charts do not take into consideration the use of a stage, AV or proper seating plan for meetings with production. For example, in order to show the maximum capacity for a banquet the hotel may squeeze 12 people at a round table. They may even base capacity on very crowded 60 inch tables not the standard 72 inch wide tables. They will often squeeze tables closer together than any fire marshal would permit.
Crowding tables together effects loading/unloading a room, meal service and common safety issues like sizable side isles. The hotel will often provide a chart made by their banquet department but there is no reference to scale or consideration for an effective event.
A more realistic seating capacity chart is found on the internet at calculator.stageamerica.com. Using this calculator planners are able to determine the necessary square footage based on real world and needs for AV dance floors and size of tables.
Another issue often misrepresented in hotel seating charts is the effect if ceiling height in any room. True ceiling height In many venues rooms are divided by air walls. Because of the high cost of good air walls, architects often drop the ceiling to allow air wall tracks 2 to 3 feet lower than the effective ceiling height. This becomes an issue with sightlines, establishing the proper size projection screen or stage lighting in the room.
When doing a site inspection we take laser measurements to the lowest point in the room not just in one spot but many locations. The other object robbing events of affective ceiling height is the chandeliers. In one beautiful new JW Marriott venue the 22’ ceiling is obstructed by giant chandeliers some designer convinced the owner was an asset. Instead it has lost the hotel many high value meetings due to these monolith obstructions.
At the Bonaventure hotel in Los Angeles a few years ago I was confronted by the banquet manager why it was I’m measuring the ceiling height in their meeting space. He said no need to do this because we’ve just published a new brochure. He retrieved the brochure and pointed proudly at the 16 foot ceiling in the diagram. When I showed him my laser measure of 14 feet 2 inches he was certain I was making a mistake. However, after a few minutes discussion he remembered the brochure was printed without checking the results of recent sprinkler additions to the ballroom ceiling.
I have not met a banquet manager or hotel sales manager yet that understands the nuances of seating charts, AV requirements, or ceiling obstructions. “Oh yes, we have a 22’ ceiling.” When proven wrong they are often surprised.
Venue specific costs
Other issues considered in a site inspection by Stage America technical staff include access, size, capacity, competing resources, and relative mechanical health of the elevator.
One Fort Lauderdale, Florida hotel booked a car show in their new ballroom without considering their second floor ballroom had no freight elevator. The meeting was booked, the deposits were received, and the hotel was about to open this new space when we were called. The only solution to get two new cars in the ballroom was to cut a garage door size hole in the side of the building and arrange for a super heavy fork lift to access the 22 foot high hole in the wall.
Cost of electricity, use of hotel sound system, and even rental of stage decks are not covered in the contracts. Those costs often followed in a rider describing those extra costs.
A technical site inspection should be the final step before signing a hotel contract. Find more detail at: http://goo.gl/lPst8.